COLOR MATCH GUARANTEE & RETURN POLICY
FACTORY COLOR MATCH GUARANTEE
We guarantee our touch-up paint will match your car’s original factory paint. Our product is legit. Since 2003, Dr. ColorChip has a proven history of the best online provider of retail and commercial touchup products in the industry. Buy the best product supported by top of the line customer service.
PLEASE CONFIRM THE ACCURACY OF THE COLOR MATCH UPON RECEIPT OF YOUR ORDER. WE HAVE A 60 DAY LIMIT ON PRODUCT RETURNS OR ISSUES WITH COLOR MATCH.
COLOR MATCH ISSUES & RESOLUTION PROCESS
Our paints are custom mixed using the car manufacturer’s color formulation. Should the paint you receive not be a good match, please contact our office at 561-845-6122 or email us at sales@drcolorchip.com. Prior to contacting us please confirm the color code on your car to make sure we have made the correct color for your vehicle. Our customer service goal is to provide you with the best color match possible.
DO NOT RETURN THE PAINT KIT UNLESS YOU HAVE BEEN PROVIDED A RETURN AUTHORIZATION NUMBER. CALL US AT 561-845-6122 TO BE ISSUED YOUR RETURN AUTHORIZATION NUMBER.
In the event you are returning a kit for a refund, please write the RA number on the outside of the box and ship to:
Dr. ColorChip Corporation
1369 North Killian Drive
Lake Park, FL 33403
VERIFY YOUR COLOR CODE
Our searchable database is provided as a guide to help our customers determine their color. The color swatches displayed are not an exact replication of your car’s color. We utilize the car manufacturers approved color formulation to match the original car’s color. To ensure that you receive the correct color, we require confirmation of the color code from your vehicle. Please refer to our COLOR CODE IDENTIFICATION PLATE DIAGRAM to find the location of the color code on your vehicle. After confirming the code on your car, then use our website’s searchable database to look up your color. If you can’t find your vehicle’s color code in our database, just type this information into the text box on the home page of our website when placing your order. In most cases, if we have your color code, even if it is not found in our database, we can provide you with the color.
While we do guarantee the color match of your paint if we have a sample to match to, we can’t guarantee that it will repair all types of damage to each individual’s satisfaction. We do offer the best product available for paint chip repair, and if used properly for this type of damage it will produce excellent results.
We offer as much information as possible on our website to help our customers decide if our product is the right choice for the repairs they are looking to make. Additionally, our customer service team is happy to answer any questions you may have. Please read through the FAQ section to better understand if our system is a good option for your particular type of repair. We are reasonable work with our customers to address any questions or concerns they may have. Feel free to CONTACT US for further assistance.